FAQ
Deadline cancellation
For flexible rates it will be 72 hours before the arrival date without penalty. For non-refundable rates, no maximum
time will be applied, in this case it will be 100%
No show penalty: No show of the guest on the arrival date, will give the hotel the right to release the room or keep it
according to negotiation criteria, in any case, the night not presented, or the total stay will be charged according to
the type of purchased fare.
Early departure: Departure before the original check out date, hotel will charge to guest account the remaining nights
according to the type of rate charged.
Check-in time : 3:00 pm local time
Check-out time : 11:00 am local time
Early check in: this request for early check-in must be received 24 hours before the arrival date and may generate
additional charges.
Booking conditions
The amount of the reserved rate is applied to the dates of stay, type of room/night and according to the number of
passengers confirmed during the reservation process. Changes in the type of room, the number of nights or
additional passengers may generate variations in the amounts confirmed in this document.
Our rooms are for resident guest stays only.
Internet Facility
The Chancellor Hotel & Suites offers complimentary WIFI from a third-party provider. The Chancellor Hotel & Suites
have secured a robust modem router system for services throughout the facility. The Chancellor Hotel & Suites would
not be held liable for any external service issues , such as , fiber optic damages from the services issued by the
provider.
Extra person policy
The request for accommodation and breakfast included (as appropriate in the reserved rate) for an additional person
to those confirmed in the reservation, will have a value of USD30 plus taxes per night, using existing beds. The
request must be made 24 hours before arrival by email, by phone or by our WhatsApp.
Check-in and check-out policy
Room available from 3:00 p.m., except confirmed Early Check-in. Departure time at 11:00 noon, except for confirmed
Late Check out. Early check-in and late check-out are subject to availability and may incur additional charges.
Early departure policy
Early departure notified during the stay will generate the total charge of the remaining nights reserved, at the
confirmed base rate and VAT tax (if applicable), except optional charges.
Breathe easy, smoke free space.
By provision of Laws of Trinidad and Tobago, the Chancellor Hotel and Suites is a smoke-free space, therefore the
consumption of cigarettes or marijuana within the hotel spaces is prohibited and will generate a fine of USD $100 that
will be charged to the guest’s account.
Fortuitous and Force Majeure
If for any reason beyond the reasonable control of the Hotel or the Client (including, but not limited to, strikes, labor
disputes; laws, regulations or orders issued by government authorities; civil disorder; disasters, terrorist acts, acts of
war; event fortuitous and force majeure; fire, flood or other emergency situation; delays in necessary and essential
repairs to the Hotel) it is impossible or illegal for the Hotel or the Client to comply with the obligations acquired at the
time of the reservation, such non-compliance is considered excused and affected party can reschedule or cancel
without any additional liability (penalty charges). The Parties agree to negotiate in good faith the rescheduling
reservation canceled by chance or force majeure.
Late check out
If you need to extend the departure time by one hour after scheduled departure time, you must
notify front office. Any time after 12:00 pm midday there is the possibility additional charges may apply depending on
the type of rate.
Parking
On site parking is for Free for resident guest and visitors only. The property would not permit persons to leave their
vehicles on compound if not resident to hotel. The hotel would not permit persons to transit any illicit activities on or in
car park.
Minor policy
Accommodation and breakfast included (as applicable in the reserved rate) for a maximum of one (1) child under 12
years of age sharing a room with their parents. If an additional bed is required, it will be USD$15 per night if the
space in the room allows it and the request must be made 24 hours before arrival by email, by phone or our
WhatsApp.
Fiscal Policy and Rates *
Hotel Tax 10% applies to accommodation.
12.5% VAT: this tax will be charged to all applicable consumption of food and beverages.
Currency Conversion Policy
The USD rate will be converted to TT$ at the time of booking for the billing process, based on the hotel’s exchange
rate.
Security policy
As a hotel policy, all guests and visitors must be informed during the booking and/or during the check-in process. we
suggest paying attention to this information, as unregistered individuals will not have access to rooms and areas of
the hotel exclusively reserved for guests.
The hotel is committed to ensuring that all facilities, services, and operations offered to its guests strictly comply with
the provisions of the laws of Trinidad and Tobago
By making a reservation, staying and/or visiting the hotel, you agree to abide by and comply with the provisions and
rules provided in the laws of Trinidad and Tobago and these terms and conditions.
Your cooperation in this regard is essential to guarantee a safe and pleasant stay for all our guests. if any guest or
visitor breaches these provisions, we reserve the right to take the pertinent measures, which may include notifying
the corresponding authorities, terminating the reservation or accommodation, and/or removing the person from the
hotel, through the mechanisms provided by the law.
Sex tourism prevention policy
The Chancellor Hotel and Suites supports and complies with Laws of Trinidad and Tobago, whose purpose is to
dictate protection measures against exploitation, pornography, sex tourism and other forms of sexual abuse against
children and adolescents.